Terms of service

Overview

This website is operated by LAVINIA ZHAO (“we”, “us”, “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website after any changes means you accept those changes.

Eligibility

By using this site, you confirm you are at least the age of majority in your country/region, or you have given us consent to allow any minor dependents to use this site.

Products & Availability

We make every effort to display product descriptions, sizing, and images as accurately as possible. However, colors may vary depending on your screen settings.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product details and pricing at any time without notice.

Prices & Payment

All prices are shown in € (EUR) unless stated otherwise. Prices may change at any time.

We accept payment methods shown at checkout. Your order is not confirmed until payment has been successfully processed. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, incorrect pricing, or stock issues.

Shipping

Shipping rates and estimated delivery times are shown at checkout and may vary by destination.

International (Outside the EU) — DAP: For orders shipped outside the EU, we ship Delivered At Place (DAP). This means import duties, customs fees, and local taxes (including import VAT/GST) may apply and must be paid by the customer upon delivery. These charges are not included in our prices or shipping fees.

Customs delays are outside our control.

Returns & Refunds

Our Return & Refund Policy forms part of these Terms. Please refer to our Return & Refund Policy page for full details.

Pre-Orders (If Applicable)

If a product is marked as pre-order, the estimated shipping date will be stated on the product page. Pre-order dates are estimates and may change.

Accuracy of Information

We try to ensure all site information is accurate and current. We do not guarantee that all content is error-free, complete, or up to date. We may correct errors (including pricing and availability) at any time without notice.

Intellectual Property

All content on this site—including images, designs, text, logos, and product photos—is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, or distribute any content without our written permission.

Prohibited Uses

You agree not to use the site or its content:

  • for unlawful purposes

  • to violate laws or regulations

  • to infringe our intellectual property rights or the rights of others

  • to upload malicious code or attempt to disrupt the site

  • to harass, abuse, or discriminate against others

We reserve the right to terminate your access if you violate these Terms.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service or any products purchased through the site.

Nothing in these Terms limits rights you have under applicable consumer protection laws.

Indemnification

You agree to indemnify and hold us harmless from any claim or demand (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes will be handled by the competent courts in the Netherlands, unless mandatory consumer law requires otherwise.

Contact

For questions about these Terms, contact us at:
Email: laviniazhaostudio@gmail.com